ACTIVATING THE ACCOUNT
We work to guarantee your satisfaction. We therefore ask our clients to sign a simple work agreement outlining the parameters of our mutual business relationship.
ASSIGNING THE ACCOUNT TO AN EXPERT COLLECTOR
Once we receive the paperwork relative to your accounts in default of payment, we then send you an acknowledgement of receipt confirming that the collection process has been initiated along with the amounts to be recovered. We then assign the account to an expert collector.
COLLECTING
Your debtors then receive a written notice via snail mail advising them that we have been mandated to recovery the amounts due. We then immediately follow up with a phone call to make payment arrangements. We firmly request that they resolve the issue voluntarily and without delay. All recovered amounts are immediately deposited into our trust account for you protection.
RECOVERING YOUR DOLLARS
All recovered amounts throughout a given month are returned to you near the 20th of the following month, minus our commission and taxes.
LEGAL PROCEEDINGS
Should legal proceedings be required, we send you an authorisation and consent form that mandates us to take legal action accompanied by a list of projected costs involved as well as amounts to be recovered. Your written consent is legally necessary so that we may take action in your stead. A customer service representative will contact you to consult with you in the event that a debtor refuses to pay.
ACCOUNT UPDATES
The export collector in charge of your file is more than happy to provide you with verbal updates on the status of accounts, free of charge.
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